Your Privacy Is Our Responsibility

1 Introduction & Scope

qq776 is a trusted online entertainment platform in Bangladesh. This privacy policy explains how qq776 collects, uses, stores, and protects the personal information of our users.

This policy applies to all services, websites, and mobile platforms of qq776. By using our platform, you are considered to have agreed to the terms of this policy. If you do not agree with any part of this policy, please refrain from using our services.

This policy applies only to qq776's own platform. Third-party websites or services are governed by their own privacy policies.

2 Data Collection

qq776 collects only the information necessary to provide and improve our services. We may collect the following types of information:

2.1 Information You Provide Directly

When you create an account or use services on qq776, the following information is collected:

• Full name (provided at the time of registration)
• Mobile phone number
• Email address
• Date of birth (for age verification)
• Payment information (bKash, Nagad, Rocket, or bank account details)
• Documents required for identity verification

2.2 Automatically Collected Information

Some information is collected automatically while you use our platform:

• IP address and device type
• Browser type and version
• Time and duration of website visits
• Pages visited and actions taken
• Transaction history and gaming activity

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, we may receive necessary information from authorised third parties. Such data collection is always conducted on a lawful basis.

3 Purpose of Data Use

qq776 uses the collected information for the following purposes:

3.1 Service Operation & Improvement

• Account creation, verification, and management
• Transaction processing (deposits and withdrawals)
• Providing gaming services
• Providing customer support
• Improving service quality and fixing bugs

3.2 Security & Compliance

• Fraud detection and prevention
• Age verification — only users aged 21 or above may use the platform
• Managing anti-money laundering (AML) processes
• Ensuring account security

3.3 Communication

• Sending important account-related notifications
• Providing transaction confirmations and receipts
• Security-related alerts
• Sending promotional information with your consent

4 Data Storage & Security

qq776 treats the protection of your personal information as its highest priority. We use industry-standard security practices.

4.1 Security Measures

• 256-bit SSL (Secure Socket Layer) encryption — all data transfers are secure
• Sensitive data stored in encrypted form
• Regular security audits and testing
• Access controls — only authorised personnel may access data
• Firewall and intrusion prevention systems

4.2 Data Retention Period

We retain your information for as long as your account is active and for a period determined by legal requirements. We are required to keep financial transaction data for a specified period in accordance with applicable law.

Even after an account is closed, certain information may be retained for a specified period for legal obligations, dispute resolution, or fraud investigations.

4.3 Response to Data Breaches

In the event of a data breach, qq776 will notify affected users as quickly as possible and take the necessary steps.

5 Sharing Data with Third Parties

qq776 does not sell or rent your personal information. However, data may be shared in the following limited circumstances:

5.1 Service Providers

We work with trusted third parties for payment processing (related to bKash, Nagad, Rocket, and bank transfers), technical infrastructure, and game software operations. These partners receive only the information necessary to provide specific services and are required to comply with our strict privacy standards.

5.2 Legal Obligations

qq776 may provide information in compliance with applicable law upon a court order, government directive, or valid request from a law enforcement agency.

5.3 Business Changes

In the event of a merger, acquisition, or asset transfer, user data may be transferred. In such cases, we will notify you in advance and the new party will follow the same privacy standards.

6 Cookies & Tracking

The qq776 website uses cookies and similar tracking technologies. These help improve your experience and ensure the proper functioning of the platform.

6.1 Types of Cookies We Use

• Essential Cookies: Required for login sessions, security tokens, and basic functionality.
• Functionality Cookies: For language preferences, display settings, and customising the user experience.
• Analytics Cookies: To understand website usage statistics — these do not contain personal identifiers.

6.2 Cookie Controls

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some core functions of the platform.

7 Your Rights

qq776 believes you have rights over your own information. You may contact us regarding the following:

7.1 Right to Access

You may request to view your personal information held by us at any time. We will respond to your request within a reasonable time.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you may request a correction. Keeping your information accurate is also important for your security.

7.3 Right to Opt Out of Marketing Communications

You may unsubscribe from promotional messages or emails at any time. However, essential notifications related to your account and transactions will always be sent.

7.4 Right to Lodge a Complaint

If you have a privacy-related complaint, email us at [email protected]. We will take your complaint seriously.

8 Account & Data Deletion

If you wish to close your account on qq776 and request deletion of your personal data, please contact our support team.

However, complete deletion may not be possible in the following cases:

• Financial information required to be retained under legal obligations
• Information related to an ongoing investigation or dispute
• Information necessary for fraud prevention
• Information stored in backup systems (which will be deleted on a regular schedule)

Information that cannot be deleted will be used only for legal purposes and will not be used for any commercial purpose.

9 Protection of Minors

qq776 provides services only to users aged 21 or above. We do not knowingly collect any information from minors.

An age verification process is conducted at the time of registration. If we become aware that a minor has created an account on our platform, that account will be closed immediately and the associated personal information will be deleted.

10 Policy Changes

qq776 reserves the right to update this privacy policy from time to time. Reasons for changes may include:

• Legal or regulatory changes
• Introduction of new services or technologies
• Improvements to security measures
• Bringing clarity based on user feedback

For significant changes, we will post a notice on the website and notify you at your registered email. The updated policy will take effect from the date it is published. Continuing to use the platform after the changes means you are accepting the updated policy.

If you request a previous version of the policy, we will be able to provide it.